Information for clients and their families

Over the past year, COVID-19 has had devastating effects across the world. It has also changed the way we live every day in an effort to keep ourselves and others healthy.

We appreciate the flexibility and understanding of our clients and their families during this uncertain time, which has allowed us to continue our essential services.

The health and safety of our clients and staff continue to be our top priority, and we are committed to keeping our people informed about the latest information regarding COVID-19 and the vaccine roll-out.

We are currently issuing communications regarding the COVID-19 vaccine to all clients, will continue to provide updates as more information becomes available.

The below information is a summary of the frequently asked questions available to read on our COVID-19 Response page.

To access an Easy Read version, please click here.

What is happening with the COVID-19 vaccine?

The Australian government has released a national COVID-19 vaccine roll-out strategy. This is a three-phased approach prioritising different population groups across Australia to receive the vaccine.

This means, people who have been identified as needing the vaccine the most will receive it first (i.e. Phase 1a) and other population groups who are the next urgent priority will be the second group to receive it (i.e. Phase 1b etc.).

When will the vaccine roll-out commence?

The roll-out of Phase 1a of the vaccine will commence from today, Monday 22 February 2021.

Who is included in Phase 1a of the vaccine roll-out?

People with disability and workers eligible under Phase 1a of the roll-out include:

  • A person with disability living in residential accommodation (in settings with two or more people with disability only)
  • A paid worker providing support to people living in residential accommodation with two more people with disability.

Where can you go if you want more information about the vaccine?

The Department of Health has published a dedicated web page for people with disability.

This page will be regularly updated as more details are confirmed.

Who can you contact if you still have questions about the COVID-19 vaccine?

If you have questions about the vaccine that aren’t answered on the webpage listed above or by your Challenge Supervisor, please call the National Coronavirus Helpline on 1800 020 080.

Alternatively, you can talk to your doctor or medical provider who can give you more information.

Thank you for your patience and cooperation. Stay safe, and we will keep you updated as we receive more information about the vaccine roll-out.

Dino Santos
General Manager Disability Services